FAQ and Policies
We will ship our Music Boxes anywhere there are records that need a home.If you do not see your country listed please contact us for a shipping quote. firstname.lastname@example.org
Shipping rates for all territories are based on weight and will be calculated at checkout
All Prices Include VAT
Music Box BV Policies
We do our utmost to package each product with the highest level of care we can, however, if an item arrives damaged, we ask that you contact us immediately at email@example.com and take a photo of the outer shipping box as well as the damaged area. Upon review (which takes a maximum of 1 business day), we will contact you and send a replacement out within 2 business days completely free of charge.
Our policy lasts 14 days from the time the goods are delivered. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exemption: apparel is not eligible for a return.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Music Box B.V., Moezelhavenweg 43, 1043AM Amsterdam, The Netherlands
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping back goods to Music Box BV, we require a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
Music Box BV is a limited liability company registered in the Netherlands.
KvK 69057427 VAT NL857709434B01
Registered Business Address: Music Box B.V. Beethovenstraat 12 #2 1077JG Amsterdam, The Netherlands