Widerrufsrecht

We pride ourselves on providing the best customer service we can. We treat every inquiry with the same level of respect and concern that we would want for ourselves. If you have any questions, problems, or you just want to recommend some sweet vinyl releases, please email us at musicboxdesigns@gmail.com or call us at +31631508246 (Monday - Friday 10 - 5pm Central European Time)

Returns
Our policy lasts 14 days from the time the goods are delivered. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exemption: apparel is not eligible for a return.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at musicboxdesigns@gmail.com.

Damaged Goods
We do our utmost to package each product with the highest level of care we can, however, if an item arrives damaged, we ask that you contact us immediately at musicboxdesigns@gmail.com and take a photo of the outer shipping box as well as the damaged area.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at musicboxdesigns@gmail.com and send your item to: Music Box B.V., Beethovenstraat 12, 2, 1077JG Amsterdam, Netherlands.

Shipping
To return your product, you should mail your product to: Music Box B.V., Moezelhavenweg 43, 1043AM Amsterdam

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping back goods to Music Box BV, we require a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.